The job description of an administrator of the fitness club is a document that regulates the activities of this specialist in the workplace and describes such parameters as general provisions, duties, rights and responsibilities. Every self-respecting administrator of a fitness club should have this instruction at his hand, or rather, know it, because often, much greater responsibilities are assigned to him than those specified in this document. This article was written in order to let you know what is included in his remit and what is not.
Job description of an administrator
In the previous article “Who is an administrator of the fitness club“, we found out in general terms what kind of specialist he is and what tasks he has to face in his daily work life. Now, we have to get acquainted directly with such a document as the job description of an administrator of the fitness club, that is, with the responsibilities that are assigned to him when applying for a job. This document regulates labor relations. It includes functional duties, rights, types of employee responsibility, order of subordination, occupation, dismissal of him from office, as well as requirements for experience and education. The document is typical, which means that a number of provisions of the instructions may differ depending on the specifics of the work of both the personnel and the sports institution itself.
The job description of the fitness club assumes employment for the post of administrator of persons with higher or secondary specialized education, as well as graduates of training courses for administrators of the central reception and specialists with work experience in a similar position for at least 1 year. Such a person can be hired or dismissed from the job only by the manager of the club, or by his order. He submits to the manager of the club, if there is one, if not, then directly to the director/owner himself. During the absence of the administrator, his rights, functional duties and responsibilities are transferred to another official, which is reported in advance in the order of the institution.
In fact, the basic functions of a fitness club administrator boil down to the sale of memberships and additional club services (both at the reception desk and by phone or via the Internet), as well as making presentations for new and potential customers. The administrator should have at least some general knowledge of business communication, etiquette, persuasion, and objection handling skills. Also, knowledge in the field of psychology, sales, as well as an understanding of what the fitness industry is in the broadest sense is considered an advantage. Knowledge of administrative rules and regulations governing the work of a fitness club is mandatory, however, a person learns this knowledge directly when applying for a job in a particular institution.
The administrator of the fitness club in his activities is guided by regulations on labor protection, safety and sanitation, educational developments and scripts necessary to perform his duties, the charter of the institution, decrees and orders of the manager, as well as this job description.
The administrator must know the decrees, orders, other normative acts of state bodies on the activities of the institution, the rules and methods of organizing services for the club’s visitors, the organizational and staff structure, the powers of the institution’s staff, their duties, working conditions and types of services provided.
Obligations of an administrator
The administrator of the fitness club performs the following job duties: 1.1) Prevents and eliminates conflict situations, and also accepts claims and comments about poor customer service; 1.2) Advises visitors on the provision of services/sale of goods, special promotions and conditions of bonus programs; 1.3) Establishes work on effective customer service and creating comfortable conditions for them; 1.4) Maintains order and cleanliness in the premises, through monitoring the work of the cleaners; 1.5) Informs employees about the arrival of visitors, enters information into the customer base; 1.6) Informs the head of the institution about the identified deficiencies in customer service, takes measures to eliminate them; 1.7) Supervises the employees of the institution in terms of labor discipline, labor protection standards, safety regulations, sanitation and hygiene requirements; 1.8) Carries out the official orders of the superior; 1.9) Controls the safety of inventory items; 1.10) Controls compliance with the rules for the design of the premises of the institution; 1.11) Monitors the placement, condition, replacement of advertising materials of the organization; 1.12) Controls the execution of the orders of the institution’s management by the personnel; 1.13) Prepares material and technical support for negotiations with partners, key clients; 1.14) Prepares accounting documents in the prescribed manner; 1.15) Receives phone calls, processes requests from customers, contractors, government agencies.
Rights of an administrator
The administrator of the fitness club has the right to: 2.1) Make independent decisions within his competence; 2.2) To represent the interests of the institution in the prescribed manner; 2.3) Do not perform the duties when there is a danger to life or health; 2.4) Inform the supervisor of the identified deficiencies in the work of the institution and make proposals for their elimination; 2.5) Sign documents within their competence; 2.6) Send proposals to the management to improve their work and the activities of the institution; 2.7) Enter into communication with the personnel of the structural units of the organization on work issues; 2.8) Receive the necessary information to perform their functional duties; 2.9) Put forward proposals to the management that relate to the activities of the institution; 2.10) Demand from the management the creation of normal conditions for the performance of their official duties, the safety of documents, material values.
Responsibilities of an administrator
The administrator of the fitness club is responsible for: 3.1) Improper performance of their functional duties; 2.2) Sending deliberately false information to the management, clients; 2.3) The quality of maintaining the accounting documentation; 2.4) Unlawful handling of personal data, disclosure of confidential information, commercial secrets; 2.5) Violation of the norms of etiquette, business communication; 2.6) Violation of the provisions of the governing documents of the institution; 2.7) Consequences of independent actions, their decisions; 2.8) Damage to the organization, its employees, the state, contractors; 2.9) Unauthorized representation of the interests of the institution; 2.10) Violation of labor discipline requirements, internal labor regulations, fire protection standards, safety measures.
The job description of an administrator of the fitness club describes as extensively as possible what the employer expects from him, what functions he will perform on a daily basis, what responsibility he bears and what rights he has. Knowing what they want from you, while understanding what is your responsibility and what is not, you will be able to understand to what extent this work is in your power and interests, and therefore, you will be able to draw conclusions about how much it suits you.
Felix Palmer – author of the blog crusfit.com